FULL-SCALE TECHNICAL ACCESS

Compétence 1 Compétence 2

Technical support from start-up to continuous improvement

Built-right from day one

Getting your operation up and running right from the start is a critical first step.  Our technical team knows every aspect of vinyl window and door manufacturing inside and out.  To make sure P.H. Tech customers do not need to reinvent the wheel we provide assistance with:

  • Project scheduling
  • Equipment selection
  • Plant layout design and specifications
  • Training for cutting, assembly and welding
  • Start-up training on-site

Learn more on P.H. Tech’s start-up assistance

Information gathering and data collection. Evaluation of tooling and equipment. On-site training, evaluation and follow-up. A presentation explaining the start-up phases is available upon request.  A diagram of each start-up “project” is also available either directly from P.H. Tech internal technical services or from your sales representative.

Single point of contact for service

Once challenged with a technical issue or post-sale technical inquiry, you don’t want to lose precious time searching for the appropriate specialist.  This is why P.H. Tech implemented the P.H. Tech technical support toll-free line.  With the expertise of this team, no problem will go unsolved.  A single point of contact in customer service keeps everyone on the same page during the problem solving process.

As a complement to our field service agents, up-to-date R&D projects and technical specifications for new components or modifications to existing products are communicated via P.H. Tech's Infotech, a newsletter published periodically by our technical team.
 

Ahead of the game with continuous improvement

Scheduled visits are also part of our technical support and start-up assistance programs.  It’s another way we help your manufacturing operation surpass the industry standards and improve product quality that spells success.

Your access to annual best manufacturing practices monitoring will pave the way to potential operational gains.  By putting the best manufacturing practices of all its customers into one system, P.H. Tech aims at providing the best of the best when it comes to manufacturing windows and doors.


Tried and true product certification practices

P.H. Tech’s unmatched product design and built-in features set the standard many years ago for their energy efficiency and superior structural properties.  These advantages make it easier for you to complete a certification process.  With our product certification assistance our experience and certification documentation is at your disposal.  We give you access to the work we have already done.  

Furthermore, highly aware of the increasingly demanding market in terms of product performance, P.H. Tech is ready to back up tips and recommendations with actual tests and trials.  As a matter of fact, should you face an extraordinary issue in the manufacturing process, we will open the doors of our internal testing laboratory where we can actually create scientific data to analyze your technical issues.

All window and patio door systems are tested in an independent laboratory according to the latest AAMA, CSA, and NFRC standards, PH products are constantly kept up-to-date regarding any product modifications or changes to the standards.

Take a glimpse at P.H. Tech internal testing laboratory slideshow